Shipping policy

Last updated: October 20, 2026

MOWA Jewelry is owned and operated by Verónica Coelho Amador, a self-employed individual with tax identification number 271676167, with registered tax address at Rua das Roseiras, Nº 51, 2785-158 São Domingos de Rana, Portugal, telephone (+351) 914232056 (call to a Portuguese mobile network) and email mowajewelry@outlook.pt, hereinafter referred to as MOWA.

Orders and deliveries

Ordering process

Placing an order through the website constitutes an offer to purchase the selected products.

Once payment is completed, the customer will receive an automatic email confirming receipt of the order. The sales contract is only deemed concluded once confirmation of dispatch of the products has been sent.

MOWA reserves the right to refuse or cancel orders in the event of:

  • Products out of stock

  • An obvious pricing error

  • Incorrect or incomplete details

  • Well-founded suspicion of fraud

  • Resale or distribution of the products

MOWA cannot be held responsible for delays or failed deliveries resulting from incorrect details provided by customers.

Deliveries

MOWA entrusts the delivery of its orders to an external carrier, shipping the ordered product(s) on the days and at the times used by the logistics company, to the delivery address given by the customer.

Estimated delivery times are:

  • Mainland Portugal: 2 to 3 working days

  • Islands: 3 to 7 working days

  • European Union: 3 to 7 working days

  • Outside the European Union: 5 to 10 working days.

These times are indicative only and may vary for reasons beyond MOWA's control.

The risk of loss or damage passes to the consumer upon delivery.

Shipping costs are borne by the customer: orders under €50 with a delivery address in mainland Portugal pay €4.50 for shipping, and orders of €50 or more with a delivery address in mainland Portugal ship free of charge.

Any customs charges on international shipments are the customer's responsibility.

MOWA will inform the customer if the ordered product(s) are unavailable and will refund the amount paid within a maximum of 14 (fourteen) days of becoming aware of the unavailability.

Delivery is deemed to have been made when the product is made available at the address given by the customer.